Supplemental Privacy Policy for Japan

Last Modified: 06/16/2023

This policy is supplement to our Global Privacy Policy (“GPP”) and applies to the processing of guest data in Japan. This Supplemental Policy shall be read in conjunction with our GPP.

Business Operator Handling Your Personal Information
1. Personal information collected with respect to products and services relating to paid broadcasting services (Disney Channel, Disney Junior)

  • Broadcast Satellite Disney Co., Ltd.
    Toranomon Hills, 1-23-1 Toranomon, Minato-ku, Tokyo
    Shinichi Kobayashi, Representative Director

2. Personal data collected with respect to products and services other than those listed in 1 above

  • The Walt Disney Company (Japan) Ltd.
    Toranomon Hills, 1-23-1 Toranomon, Minato-ku, Tokyo
    Carol Choi, Representative Director

Joint Use of Personal Data
The Walt Disney Company (Japan) Ltd. and Broadcast Satellite Disney Co., Ltd. (“Disney Japan Entity”) collect personal data in accordance with our data collection practices as listed in the GPP section titled “Types of Data We Collect”. Disney Japan Entity may share this data with The Walt Disney Family of Companies, if required for achieving a purpose as listed in the section titled “Use of Information by The Walt Disney Family of Companies” in the GPP. Sharing for such purposes includes transfers of personal data to entities located outside of Japan. The aforementioned business operator receiving your personal data directly from you will be the joint-use data controller responsible for your personal data being jointly used.

Reference to Hulu in our GPP
Our GPP makes reference to our affiliate “Hulu” in the United States, however, in Japan Hulu services are operated by a third-party licensee and therefore any references to Hulu services in the GPP will not apply to Japan.

Sharing of Personal Data with Service Providers Located Outside of Japan
We may allow our service providers performing services such as package delivery, marketing and advertising, and customer service to process personal data of our guests on our behalf. These service providers could be located outside of Japan and we will take reasonable measures to safeguard such personal data.

Sharing of Personal Data with Advertising Platforms
We may share your personal data with advertising platforms to show you relevant or personalized content or advertising or to suppress unnecessary advertising on our websites, apps or platforms, or on third-party websites, apps or platforms, including social media.

External Transmission of User Data
We and certain third parties, such as service providers and advertising platforms, collect information about your online activity on our sites and applications using tracking technologies such as cookies, Flash cookies, pixels, tags, software development kits, application program interfaces, and web beacons. Please visit Online Tracking Technologies and Advertising for further information on how we use online tracking technologies. Some of the information collected may be transmitted externally from your devices for purposes described below.

  • Performance & Analytics
    Data is transmitted to the following entities for us or third-party service providers to measure and analyze performance and use of our apps and websites, and to help improve our services.
    • Entity: Adobe, Inc., Adobe K.K.  Privacy Policy
      Service: Adobe Analytics
      Transmitted data: approximate location information, purchase history, app activity, web activity, unique ID, user agent information
    • Entity: Adjust K.K  Privacy Policy
      Service: Adjust
      Transmitted data: app activity, unique ID
    • Entity: Conviva, Inc.  Privacy Policy
      Service: Conviva
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity and playback data
    • Entity: Functional Software, Inc.  Privacy Policy
      Service: Sentry.io
      Transmitted data: IP address and related internet transaction data, device and browser identifiers and information, user activity data
    • Entity: Microsoft Corporation  Privacy Policy
      Service: Xbox
      Transmitted data: Crash analytics for Xbox version of application
    • Entity: New Relic, Inc.  Privacy Policy
      Service: New Relic
      Transmitted data: error and other performance information, unique ID, user agent information
    • Entity: Optimizely, Inc.  Privacy Policy
      Service: Optimizely
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity and playback data
    • Entity: Qualtrics LLC  Privacy Policy
      Service: Qualtrics
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data, subscriber information,
    • Entity: Salesforce.com, Inc.  Privacy Policy
      Service: Sales Force Marketing Cloud
      Transmitted data: app activity, web activity, unique ID
  • Advertising and Marketing
    Data is transmitted to the following entities to show you relevant or personalized content or advertising or suppress unnecessary advertising on our websites, apps or platforms, or on third-party websites, apps or platforms, including social media. Further, transmitted app conversion data, a type of app activity data, may be used by the entities listed below as recipients of such data in combination with personal data held by such recipient entities.
    • Entity: Adobe, Inc., Adobe K.K.  Privacy Policy
      Service: Adobe Analytics
      Transmitted data: approximate location information, purchase history, app activity, web activity, unique ID, user agent information
    • Entity: Amazon.com, Inc., Amazon Japan G.K.  Privacy Policy
      Service: Amazon DSP
      Transmitted data: approximate location information, app activity, web activity, unique ID, user agent information
    • Entity: Apple Inc.  Privacy Policy
      Service: Apple Search Ads
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data
    • Entity: ByteDance Ltd.  Privacy Policy
      Service: TikTok
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data
    • Entity: Meta Platforms, Inc., Facebook Japan K.K.  Privacy Policy
      Service: Facebook, Instagram
      Transmitted data: approximate location information, app activity, web activity, unique ID, user agent information
    • Entity: Flashtalking, Inc.  Privacy Policy
      Service: Flashtalking
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data
    • Entity: Google LLC, Google Japan G.K.  Privacy Policy
      Service: Google Ads, DoubleClick, Floodlight, YouTube
      Transmitted data: approximate location information, app activity, web activity, unique ID, user agent information
    • Entity: impact.com  Privacy Policy
      Service: Impact Radius
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data, subscriber information
    • Entity: Kochava  Privacy Policy
      Service: Kochava
      Transmitted data: approximate location information, app activity, web activity, unique ID, user agent information
    • Entity: LINE K.K.  Privacy Policy
      Service: LINE
      Transmitted data: approximate location information, app activity, web activity, unique ID, user agent information
    • Entity: Microsoft Corporation Privacy Policy
      Service: Bing
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data
    • Entity: Oracle Corporation  Privacy Policy
      Service: Oracle Bluekai
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data
    • Entity: Rokt Corp.  Privacy Policy
      Service: Rokt
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data
    • Entity: Salesforce.com, Inc.  Privacy Policy
      Service: Sales Force Marketing Cloud
      Transmitted data: app activity, web activity, unique ID
    • Entity: The Trade Desk, Inc.  Privacy Policy
      Service: The Trade Desk
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data, subscriber information
    • Entity: X Corp., Twitter Japan K.K.  Privacy Policy
      Service: Twitter
      Transmitted data: approximate location information, app activity, web activity, unique ID, user agent information
    • Entity: Yahoo Inc.  Privacy Policy
      Service: Oath/Yahoo Gemini
      Transmitted data: IP address and related internet transaction data, cookies, device and browser identifiers and information, user activity data
    • Entity: Yahoo! Japan K.K.  Privacy Policy
      Service: Yahoo! Japan
      Transmitted data: approximate location information, app activity, web activity, unique ID, user agent information
  • Social Media Integration
    Data is transmitted to the following entities for social media integration, such as the use of like or share buttons on our apps and websites.
    • Entity: Facebook Japan K.K.  Privacy Policy
      Service: Facebook, Instagram
      Transmitted data: web activity, app activity unique ID, user agent information
    • Entity: Google Japan G.K.  Privacy Policy
      Service: YouTube
      Transmitted data: web activity, app activity unique ID, user agent information
    • Entity: LINE K.K.  Privacy Policy
      Service: LINE
      Transmitted data: web activity, app activity, unique ID, user agent information
    • Entity: Twitter Japan K.K.  Privacy Policy
      Service: Twitter
      Transmitted data: web activity, app activity, unique ID, user agent information

Guest Support
If you have any general queries regarding your Disney account or any other general queries, please contact :

The Walt Disney Company (Japan) Ltd. / Broadcast Satellite Disney Co., Ltd.
Disney Internet Service Customer Center                         Tel: 0570-00-1901
For PHS / certain IP phones / international calls                 Tel: 045-522-1021
Business hours: 10: 00 – 17: 00 (excluding Saturdays, Sundays and holidays)

Requests for Access, Correction and Deletion of Personal Data:
If you would like to make an access, correction or deletion request in relation to retained personal data as specified under the Act on the Protection of Personal Information (Act No. 57 of 2003 as amended), then please submit your request by filling in this form.

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