Frequently Asked Questions

Learn about managing your email preferences with The Walt Disney Family of Companies.

We’ve made it easy for you to manage your Walt Disney Company email subscriptions on our Privacy Choices website. To access your email preferences, go to https://privacychoices.thewaltdisneycompany.com and follow the instructions to sign in. You can also unsubscribe from any sender by clicking on the Unsubscribe link at the bottom of any commercial email communication you receive.

Note that transactional emails such as receipts, account notifications, and requests for parental approval are not based on a subscription and are not subject to the controls on the Privacy Choices website.

Have questions or comments? Contact us and we’ll be happy to help.

Our Privacy Choices website offers two methods for signing in to view and manage your email preferences:

  • You can always login with the username or email and password from your account with The Walt Disney Company.
  • If you don’t remember your password or don’t have an account, you can also enter your email address on our login screen, and we will send you an email to access your email preferences without a password. Can’t find the email after requesting it? Be sure to check your spam or junk folder in case the email was filed there.

If neither method is working for you, or if you have other questions, please contact us and we’ll be happy to help.

While most of The Walt Disney Family of Companies’ email subscriptions have been incorporated into our Privacy Choices website, a few may still need to be managed independently. Please refer to this page for a list of those businesses and links to their preference pages.

In addition, you may have subscribed to communications from The Walt Disney Family of Companies, which provides updates and exclusive offers from senders across The Walt Disney Company. You can unsubscribe from individual senders that you no longer wish to hear from by clicking the “unsubscribe” link at the bottom of each communication, or unsubscribe from The Walt Disney Family of Companies by visiting our Privacy Choices website.

Note that transactional emails such as receipts, account notifications, and requests for parental approval are not based on a subscription and are not subject to controls in the Privacy Choices website.

Still have questions or need assistance? Contact us and we’ll be happy to help.

A subscription to marketing communications from The Walt Disney Family of Companies provides you with regular updates and exclusive offers that we think may interest you from or about a variety of members of The Walt Disney Family of Companies. It will always be clear which member of The Walt Disney Family of Companies sent you an email marketing communication and you can always choose to unsubscribe from an individual member or from The Walt Disney Family of Companies.

In addition, many businesses at The Walt Disney Company offer you the option to sign up for more focused email marketing communications, sent directly by individual members of The Walt Disney Family of Companies. If you unsubscribe from an individual member of The Walt Disney Family of Companies, you will not receive marketing emails from them even if you are still subscribed to The Walt Disney Family of Companies. If you unsubscribe from The Walt Disney Family of Companies, but remain subscribed to an individual business, you will continue to receive marketing emails from that business.

To unsubscribe, you have many options. To manage communications from individual businesses:

  • Click the “unsubscribe” link at the bottom of any marketing email communication you receive
  • Visit our Privacy Choices website and “unsubscribe” using the checkboxes to the left of the name of the business from which you want to unsubscribe.

To manage communications from The Walt Disney Family of Companies at our Privacy Choices website:

  • Click “unsubscribe” using the checkbox to the left of The Walt Disney Family of Companies.
  • To stop receiving all marketing emails from us, simply click “Unsubscribe from All.”

Our Privacy Policy explains which subsidiary or affiliated entity of The Walt Disney Company is responsible for the personal information collected and used within the scope of that policy.

Still have questions or need assistance? Contact us and we’ll be happy to help.

Unsubscribe requests may take up to 10 business days to be fully processed.

Note that you may have subscribed to communications from The Walt Disney Family of Companies, which provides updates and exclusive offers from senders across The Walt Disney Company. You may unsubscribe from individual senders that you no longer wish to hear from by clicking the “unsubscribe” link at the bottom of each communication, or unsubscribe from The Walt Disney Family of Companies by visiting our Privacy Choices website.

Note that transactional emails such as receipts, account notifications, and requests for parental approval are not based on a subscription and are not subject to the controls on the Privacy Choices website.

If you are still receiving commercial emails from a sender that you unsubscribed from more than 10 business days ago, please contact us and we’ll be happy to help.

You may have subscribed to communications from The Walt Disney Family of Companies, which provides updates and exclusive offers from senders across The Walt Disney Company. You can unsubscribe from individual senders that you no longer wish to hear from by clicking the “unsubscribe” link at the bottom of each communication, or unsubscribe from The Walt Disney Family of Companies by visiting our Privacy Choices website.

Note that transactional emails such as receipts, account notifications, and requests for parental approval are not based on a subscription and are not subject to the controls on the Privacy Choices website.

Still have questions or need assistance? Contact us and we’ll be happy to help.

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