FREQUENTLY ASKED QUESTIONS ABOUT “HEY DISNEY!”
This page provides answers to frequently asked questions about the “Hey Disney!” experience coming to select rooms at the Walt Disney World Resort and the Disneyland Resort. For answers to frequently asked questions about Guest privacy at the Resorts, please visit https://privacy.thewaltdisneycompany.com/en/resortfaqs/.
WHAT IS “HEY DISNEY!”?
“Hey Disney!” is an all-new voice assistant experience joining Alexa on Echo devices in select rooms at the Walt Disney World Resort and the Disneyland Resort. “Hey Disney!” lets you talk to the Disney Magical Companion to order select room items, ask questions, have fun with favorite characters, and more.
DO I HAVE TO HAVE “HEY DISNEY!” IN MY ROOM?
While using the in-room Echo device and “Hey Disney!” is complimentary, it’s also completely optional. Remember:
- You can keep the device muted during your stay.
- You can mute and unmute it at any time using the mute button.
- If you have any other questions or concerns, call the Front Desk.
HOW DO I GET STARTED?
When you arrive, please review the important information about the “Hey Disney!” experience that will be displayed on your Echo device.
The button on top of your device should be red, meaning the device is muted. If you want to use the Echo device, press the button to unmute it. Once unmuted, the digital voice assistant will listen for the wake words “Hey Disney” or “Alexa”.
To get started with “Hey Disney!”, say or tap “Hey Disney, start the magic!”
Then, throughout your stay, begin requests with “Hey Disney” when you want the Disney Magical Companion to answer park questions, get you extra towels, entertain you with Disney fun, or help with other vacation topics.
HOW DOES “HEY DISNEY!” WORK?
If the Echo device detects that someone has said “Hey Disney” or “Alexa” – or used the interactive touch screen – your requests will be sent to Amazon for processing in the cloud.
If the Disney Magical Companion can help, Amazon will send your requests (but not the voice recordings) to Disney.
WHEN IS THE DEVICE LISTENING?
When the device detects that someone has said “Hey Disney” or “Alexa” (the “wake words”), it will listen to your request and send it to Amazon for processing in the cloud. Use of certain features through the device’s touch screen will also wake the device and cause it to listen for your request. You’ll know the device is listening to your request when the blue bar lights up.
You can turn the microphone on and off by pushing the mute button on the top of the device. The button will turn red when the device is muted.
WHAT TERMS AND POLICIES APPLY TO THE “HEY DISNEY!” EXPERIENCE?