Frequently Asked Questions
Why do the Resorts collect personal information during my visit?
We may use various technologies during your visit to any one of the Resorts to collect information for the following purposes:
- To provide you with the experiences, products, and services you request, view, engage with, or purchase;
- To determine your location and enable interactive features and personalized experiences, content, advertisements, offers, or recommendations;
- To capture and deliver Disney PhotoPass photos and videos;
- To allow you to connect with other Guests at your request;
- To communicate with you about your account or transactions and send you information or request feedback from you;
- To operate, analyze, optimize, develop, or improve our products, services, experiences, and operations; and
What technologies do the Resorts use to collect personal information during my visit?
We may collect information from you in a variety of ways and using different products and technologies during your visit. For example, the Resorts may offer ways to simplify Guest entry to various parks, hotel rooms, and experiences, redeem Guest entitlements, make purchases at select Resort locations, deliver Disney PhotoPass photos and videos, enable interactive features, and personalize experiences, content, and recommendations. Guests may choose to participate using one or more available technologies that deliver these benefits, such as through the purchase and use of MagicBand or MagicBand+ products, or through the use of our mobile apps (including by creating a MagicMobile Pass).
Availability and specific implementations of products or technologies may vary depending on the experiences with which you choose to engage or the products or services you purchase, as well as the specific Resort, park, or hotel that you visit.
Can you track my location during my visit to the Resorts?
Certain technologies may allow us to determine the location of Guests who choose to use or wear such products. For example, we may be able to ascertain the location of Guests who choose to use or wear MagicBand or MagicBand+ products while visiting the Resorts, or of Guests who choose to enable Location Services or Bluetooth in our apps.
Is personal information from my visit shared with third parties?
What controls or choices do I have with respect to personal information collected from me at the Resorts?
In many cases, Guests can choose how they engage with us at the Resorts, but certain Resort products, product features, experiences, or services may not be available unless Guests choose to use or enable certain products or technologies. For example, Guests who choose not to purchase and use MagicBand or MagicBand+ products or use our mobile apps when they visit the Resorts may not have access to certain experiences or services, such as automated delivery of photos to the Guest’s Disney account and certain interactive or personalized experiences.
How do the Resorts keep personal information secure?
The security, integrity and confidentiality of your personal information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use, and modification. From time to time, we review our security procedures to consider new technology and methods, as appropriate. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.
Information about Specific Products and Technologies
MagicBands and RF Cards
MagicBand and MagicBand+ products, Key to the World Cards, Admission Cards, and Disney PhotoPass Cards are radio frequency (RF) technology-enabled devices. Click here to learn more about how MagicBands and RF Cards work.
In-room Connected Devices
From time to time, we may make certain connected devices available for your use in your Disney Resort room or hotel room. Please visit the webpage of your Disney Resort or hotel for more details.
Ticket Tag Service at the Walt Disney World Resort
We offer the convenience of Ticket Tag at the entrance of many of our theme parks and water parks. Ticket Tag helps to facilitate ease of re-entry into our parks and helps prevent fraud.
In order to use Ticket Tag, you simply place your finger on a reader. The system, which utilizes the technology of biometrics, takes an image of your finger, converts the image into a unique numerical value, and immediately discards the image. The numerical value is recalled when you use Ticket Tag with the same ticket to re-enter or visit another Park. Ticket Tag does not store fingerprints.
If you don’t want to use Ticket Tag, you can simply carry and show a photo ID that matches the name identified with your ticket. Contact Guest Relations for assistance with this process.
Where can I get more information?